Bon Brand

Incompetent and arrogant best sums up my feelings on HRMC.

They force me, as a small employer, to conduct my business with them only via the web – do you force your customers to do things they don’t want?

As if that was not bad enough their web-form locks up and will not allow you to file the legally obligatory information.
So far 23 telephone calls have failed to get a reply but what of my time and phone expenses?

Brand perception is created at every interface with the brand – shame this brand is as certain as death!